We ship online orders Monday through Friday. If a major U.S. holiday falls on one of those days you can expect your item to go out the next available shipping day. The cut off time for getting your order in to ship the FOLLOWING day is 12pm EST. Examples: if you get your order in before 12pm EST on Monday, your package will ship on Tuesday; if you get your order in after 12pm ESTon Thursday, your order will not ship until the following Monday. [Note: Subscriptions only ship on Tuesday or Friday of each week.]
This depends on where you are and how fast you need your product. Our free shipping option utilizes both USPS and FedEx and takes about 2-3 days to get anywhere in the U.S. If choosing an expedited option such as FedEx overnight or 2 day shipping, keep in mind that these are business days and the weekends don’t count. For example, if you choose FedEx 2 day shipping and your package goes out Friday, your package will not arrive until the following Tuesday.
To see FedEx shipping times, please visit http://www.fedex.com/grd/maps/MapEntry.do and enter zip code 33126.
To see USPS shipping times, please visit https://www.usps.com/priority-mail/map/ and enter zip code 33126.
First, check your tracking number emailed to you upon shipping! If you chose to free shipping and the tracking states that the package has been delivered, call your local post office.If you chose to ship FedEx, check your tracking number and read the progress of the transit time. When there are severe weather warnings, shipping is often delayed. If this is the case, FedEx does not reimburse shipping costs, therefore, Botanical Crown cannot reimburse for severe weather delays. If you live on the West Coast and use free shipping , keep in mind that your package may take an extra day to reach you which may not include the weekend days. It is very important that you are proactive with missing or delayed packages. Once the package has left the facility, it is out of our hands. Please make sure your address is correct, there aren’t any weather delays, and that you select the shipping option that works best for you!
We offer free shipping on orders within the United States. Your order may be delivered in multiple boxes.
We can arrange to ship anywhere, but keep in mind that it is rather expensive to ship internationally. The recipient is responsible for paying all brokerage, duties, and taxes associated with international shipping. Please contact us at firstname.lastname@example.org to determine if additional costs associated with international shipping are required.
All packages are insured within the United States through USPS and FedEx. If your product is damaged upon arrival, we can ship you a replacement, no problem. Do not discard or return goods without authorization. Packages are only insured if they never show up, or the contents are damaged.
We cannot guarantee refunds on purchases. If you are not satisfied or if you have purchased a subscription and wish to cancel the remainder due to dissatisfaction, please email email@example.com and a representative will get back to you with further information. Do not discard or return goods without authorization.
We only offer subscriptions for those in North America. Please contact us at firstname.lastname@example.org prior to placing your order, so we can adjust the cost of the subscription to accommodate the extra shipping charges.